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  • Private Label Collection
    • Best Sellers
    • New Styles
    • Engagement Rings
      • Solitaires
        • Peg head
      • With Diamond Accents
        • Halo
        • 3 & 5 Stone
        • Vintage
        • Peg head
    • Wedding and Anniversary Bands
      • Matching Bands
      • Shadow Band
    • About The Collection
  • Jewelry Manufacturing
    • Custom Jewelry Manufacturing
      • Reference Guide
    • Production Manufacturing
    • Dedicated Job Coordinators
    • Custom Jewelry Design
    • Setting Your Gemstones
    • Diamond Melee
    • Design Essentials
      • Center Settings / Gallery Styles
      • Pendants and Bails
      • Chain Styles
      • Clasp Styles
      • Bracelet Styles
    • Diamonds, Settings, Rings and Band Types
      • Anatomy of a Ring
      • Shank Designs
      • Wedding Bands
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  • Home /
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  • About The Collection

About The Collection


ORDERING

DIAMONDS AND SETTING

  • How can I get pricing?
  • How do I create an account?
  • How do I place my order?
  • Do you offer samples?
  • How do I customize a design?
  • What is the turnaround time?
  • Is there a minimum order requirement?
  • Will you store molds if I customize my own line?
  • Can you add my logo?
  • Is there somewhere I can track my order?
  • How can I pay?
  • Can you set center stones?
  • What diamond melee do you offer?
  • Can I supply my own melee?
  • Can you set CZ centers in my precious metal stock order?

How can I get pricing?

You'll see pricing online once you're set up with an account and logged in to the website:

  • Cast and desprue only
  • Polished
  • Polished and set with diamond melee

For a more accurate estimate, you can even choose your metal type, center size/shape and melee quality, to name a few. 

How do I create an account?

Click Here to print an electronic copy of our application. All new account requests need to be reviewed and approved prior to activation. Once your account has been approved, you will be able to log on and start ordering!

How do I place my order?

Once you've been approved for an account and have web access, you'll be able to login to view pricing, all of our beautiful styles and place your orders. 

If you are already a client, feel free to order through your dedicated Job Coordinator or inside the Customer Portal. 

Do you offer samples?

Yes! We have beautiful, high quality brass and CZ samples. Shop your own selection online or contact us to purchase a selection of Best Sellers.

How do I customize a design?

When ordering online, you will have the opportunity to give us custom instructions on the product page, including the exact size and shape of your center gemstone.

When ordering through your dedicated Job Coordinator, communicate like any other custom job.

When customizing centers to accommodate fancy cuts, we encourage you to send us your center stone so our CAD designer can reference it. We even scan in your stone for the most accurate CAD. 

If we are setting the center stone ourselves, we ask that we have the stone prior to starting the CAD whenever possible.

What is the turnaround time?

Lead times range from as little as 4 days to ship for desprued pieces to 9+ days for customized designs that are set and finished. Turnaround times vary, please confirm when ordering with your Job Coordinator.

Will you store molds if I customize my own line?

Absolutely! All of your molds will be stored in their own location at no additional cost. This is a great way to differentiate your brand.

Can you add my logo?

Yes, we can - ask your rep about laser engraving and stamping options.

Is there a minimum order requirement?

There is no minimum order for precious metal items. We do have a 25 piece minimum order for our samples.

Is there somewhere I can track my order?

Yes, the Customer Portal is our online solution to tracking orders 24/7. Your rep can help you get access once your order is placed.

How can I pay?

We accept payment from Visa/Mastercard, COD or check. We even offer terms, pending account approval. Ask your dedicated Job Coordinator to get that process started. 

Can you set center stones?

Yes, we often set clients' centers. See our Valuables Handling Policy for more info.

What diamond melee do you offer?

We offer 3 grades as well as lab grown melee. Visit our Diamond Melee Page for more info.

Can I supply my own melee?

You are welcome to supply your own melee for customized orders. For stock pieces, We do not accept client melee when setting and finishing stock pieces.

Can you set CZ centers in my precious metal stock order?

We're glad to supply and set CZ centers. Pricing is included when you order online and choose "Provide & Set CZ Center" when adding to cart.

Categories
  • Private Label Collection  
    • Best Sellers
    • New Styles
    • Engagement Rings  
      • Solitaires  
        • Peg head
      • With Diamond Accents  
        • Halo
        • 3 & 5 Stone
        • Vintage
        • Peg head
    • Wedding and Anniversary Bands  
      • Matching Bands
      • Shadow Band
    • About The Collection
  • Jewelry Manufacturing  
    • Custom Jewelry Manufacturing  
      • Reference Guide
    • Production Manufacturing
    • Dedicated Job Coordinators
    • Custom Jewelry Design
    • Setting Your Gemstones
    • Diamond Melee
    • Design Essentials  
      • Center Settings / Gallery Styles
      • Pendants and Bails
      • Chain Styles
      • Clasp Styles
      • Bracelet Styles
    • Diamonds, Settings, Rings and Band Types  
      • Anatomy of a Ring
      • Shank Designs
      • Wedding Bands
  • CAD/CAM Services
  • Casting  
    • Platinum Jewelry Casting
    • Gold Jewelry Casting
    • Silver Jewelry Casting
  • About  
    • FAQ's
    • Testimonials
    • Management
    • Marketing Support
    • Responsible Business Practices  
      • 2022 Archive
      • 2021 Archive
      • 2020 Archive
  • Customer Portal
About Casting House

We have a long history of making exceptional jewelry for our clients to help them grow their businesses.

Whether you’re looking to create one-of-a-kind pieces, have the perfect prototype designed, develop your own jewelry line or a finished jewelry catalog collection to shop from, Casting House is your single source.


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Company Info

Toll Free: 877.927.CAST
Local: 312.782.7160
Fax: 312.782.7153
Email: info@castinghouse.com

5 South Wabash Suite 614
Chicago, IL 60603

Regular office hours: 8:30am-5:30pm CST, Monday-Friday
Please contact us for special peak season and holiday hours.

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