Catalog Ordering Policy
A valid Casting House account is needed to obtain any price estimates and to place orders.
- A valid Casting House account is needed to obtain any price estimates and to place orders.
- All items are made to order. There are no minimum order requirements.
- Ordering Options:
- Order Online 24/7
- By Phone 1-877-927-CAST
- All items prices are estimates and approximate. All diamond total weights are approximate. All charges will be based on the raw metal item weight and diamond total weight. All prices and invoices are locked at the time of shipment.
- Custom Catalog Orders:
- $100 CAD fee on any Custom fancy shape ring order that is not currently available.
- All Catalog styles are available without CAD charges for a round center ranging from 0.50 ct. – 2.50 ct.
- Fully finished items are priced with diamonds up to and including half a carat (0.50ct.). Casting House does not supply center diamond, regardless of shape and size. Items which use diamond sizes above 0.50ct. ARE NOT priced in the catalog, or quoted in the finish item price.
- Peg Head styles are not priced with center setting heads, regardless if head is die-struck and/or casted. If not specified when order placed, we will provide the standard peg head for an additional charge.
- Orders made at different times on the same day will be processed and shipped separately.
- Any item which is ordered and then changed is subject to an added charge and delay in scheduled production/delivery.
- Prices are subject to change without notice.
- All finished items are non-returnable and non-refundable except for manufacturing defects. See our return policy for complete details.
- Any Credit Card and or C.O.D./C.O.D cashier check/money order account will incur a non-refundable deposit for any new model, any mold, and any CAD drawing.
- All items should be inspected for content, quality, and damages promptly upon receiving item.
- Any item undeliverable, unclaimed or refused by any and all accounts due to refusal, account negligence/absence or incorrect account information will be subject to an $8.00 refusal fee. If account wishes item to be reshipped they will incur a second shipping charge. If account DOES NOT wish item to re-shipped, they will be subject a 15%-30% re-stocking fee, plus additional charges to cover all labor(s) and loss(s) of materials used during scheduled production.
