FAQ's
How do I submit my wax for casting?
Ship your wax model to our Front Office for fast turnaround. Waxes received by 2:45pm central are ready to ship in metal the next day. If you request a mold, please allow an additional day.
Kindly include casting instructions with your wax. Feel free to download and use one of our casting order forms here. Unless otherwise specified, castings will be returned via FedEx or UPS overnight shipping.
Bulk order timelines vary, and we will contact you with an estimated turnaround time. Should you be working to a specific deadline, please let us know.
For additional services, such as pre-polishing, setting or finishing, please contact a member of your dedicated Job Coordinator.
New clients are encouraged to contact Kim, V.P. Client Services, for new account setup at Kim@castinghouse.com
How do I submit my custom design idea?
Getting started on your next custom project is easy. Contact us today, and feel free to download a custom design order form to include with your job specifications. You can call with ideas, fax or email sketches, or send us samples, gemstones, pictures and anything else that will be a part of your project.
Current clients are welcome to contact their designated Job Coordinators directly.
New clients are encouraged to contact Kim, V.P. Client Services, for new account setup at Kim@castinghouse.com
How do I submit my STL or 3DM file?
Our CAD Service Bureau accepts STL and 3DM files for model building on all of our rapid prototyping machines.
Please email your files with instructions to cad@castinghouse.com. You should receive an auto reply confirming that your file was successfully transmitted. Be sure to include your contact information, in case we have questions in regards to your file. We will confirm your order once it has been reviewed and processed.
New clients are encouraged to contact Kim, V.P. Client Services, for new account setup at Kim@castinghouse.com
Some files are too large to be transmitted via email. Should this be the case with your file, we suggest taking the following steps:
- Check your mesh settings when exporting 3DMs to STLs. In most cases, your maximum distance edge to surface distance can be set to 0.01.
- Try compressing your file to a zipped folder, which may shrink the file size enough to email.
- Use a file transmittal service, such as yousendit.com. It’s free!
- Mail a USB or zip drive.
Please note, extremely large files can create software and/or hardware issues; we will contact you if this occurs to determine the next steps.
What is the turnaround time on custom jobs?
Turnaround on custom manufacturing orders varies from job to job. A project could be on its way back to you within 7-10 days, and more complex pieces may take several weeks. Please let us know your turnaround requirements; rush orders may be available.
In order to get an accurate estimate on the turnaround for your specific job, please contact your dedicated Full Service representative for a detailed estimate.
What types of platinum and gold do you cast?
Casting House offers over 40 different alloys, and we are constantly developing and testing new metals. If you don’t see what you are looking for, please contact us today.
Silver and additional alternative alloys can be found on our (precious metal casting page)
Platinum
950 PT/RU Platinum/Ruthenium
900 PT/IR Platinum/Iridium
Gold
10K Yellow
10K White
10K Rose
14K Yellow
18K Yellow Standard
18K Yellow-Yellow
22k Yellow
White Gold Alloys
14K White Standard
14K White X-1 (rhodium optional)*
14K White with Palladium*
18K White Standard
18K White X-1 (rhodium optional)*
18K White with Palladium
Other Gold Alloys
14K Rose
14K Soviet Red*
14K Green
18K Green
New clients are encouraged to contact Kim, V.P. Client Services, for new account setup at Kim@castinghouse.com
What special products and services do you offer?
Casting House is proud to offer a wide range of innovative products and services, including:
- Remastering plastics
- Hi-resolution reproductions
- Mass finishing
- Platinum-cured silicone molds
Please contact your designated Job Coordinator today to learn more.
New clients are encouraged to contact Kim, V.P. Client Services, for new account setup at Kim@castinghouse.com
Who do I contact to check the status of my job?
Straight casting clients can check the status of their job by contacting the Front Office directly: 877.927.CAST (2278)
Custom manufacturing clients can check the status of their job by contacting their dedicated Job Coordinator.
What is the turnaround time on custom jobs?
Turnaround on custom manufacturing orders varies from job to job. A project could be on its way back to you within 7-10 days, and more complex pieces may take several weeks. Please let us know your turnaround requirements; rush orders may be available.
In order to get an accurate estimate on the turnaround for your specific job, please contact your dedicated Job Coordinator for a detailed estimate.
New clients are encouraged to contact Kim, V.P. Client Services, for new account setup at Kim@castinghouse.com
What is the turnaround time on straight casting jobs?
Waxes received before 2:45pm (Central Time) Monday -Thursday are cast and ready to ship the next day. In order to provide you rapid turnaround on your job, we suggest you ship your wax so it arrives via FedEx or UPS mid-morning.
Bulk order timelines vary, and we will contact you with an estimated turnaround time. Should you be working to a specific deadline, please let us know.
New clients are encouraged to contact Kim, V.P. Client Services, for new account setup at Kim@castinghouse.com
How do I obtain a quote for my job?
Due to the nature of custom manufacturing, each job is unique. Please contact your dedicated Job Coordinator for an estimated price quote.
New clients are encouraged to contact Kim, V.P. Client Services, for new account setup at Kim@castinghouse.com
How do I convert Pennyweight (dwt) to Gram (gr) or Gram to Pennyweight?
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How do I convert wax weight to approximate metal weight?
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How can I establish a line of credit with Casting House?
1. Download, complete and return a Casting House Credit Application (PDF download) Or call to request one Toll Free 877-927-CAST (2278), ext. 3914.
2. FAX or email completed application: Attn Credit Department - Fax 312-782-7153 / email info@castinghouse.com
Note: Your Credit Application may take 5-10 business days to clear; typically first orders are billed to a credit card. We will call to make arrangements for payment when your job arrives.
New clients are encouraged to contact Kim, V.P. Client Services, for new account setup at Kim@castinghouse.com
Casting House
Suite 614
5 South Wabash Avenue
Chicago, IL 60603
Toll Free: 877.927.CAST (2278)
Local: 312.782.7160
Fax: 312.782.7153
info@castinghouse.com
How can I reach the Billing and Accounts Department?
To request account changes, duplicate invoices or to check the status of a pending credit application, please use ext. 3914.
Casting House
Suite 614
5 South Wabash Avenue
Chicago, IL 60603
Toll Free: 877.927.CAST (2278)
Local: 312.782.7160
Fax: 312.782.7153
info@castinghouse.com
What is your client valuables handling policy?
Casting House follows thorough client valuable handling procedures to ensure that they receive the best care possible. First, we accept and inventory client valuables received (loose diamonds and gemstones, jewelry, etc.) under camera surveillance. Then, we forward client valuables to our quality team to inspect them under magnification. Our quality team reviews client valuables for various details and records their findings.
Specific to diamonds and gemstones, the quality team reviews them for durability-threatening inclusions, notating their findings on a valuables check-in document. Should your diamonds or gemstones have inclusions or defects that may threaten the integrity of the stone(s) during setting, your Casting House representative will contact you with that information. You will then have the opportunity to decide whether you'd like us to proceed with setting, and if so, you will be asked to release Casting House of liability and to give your consent to setting via email or fax. Casting House reserves the right to decline setting a diamond or gemstone that is deemed too fragile.
While Casting House maintains a rigorous quality review process of client valuables and best in class craftspeople who work with your valuables to create your jewelry, at this time we do not take financial responsibility for damage to colored gemstones, fancy cut diamonds, round diamonds of SI2 clarity or lower and any other diamond deemed unsuitable for setting. However, in the very unlikely event Casting House may damage your diamond or gemstone, Casting House will bear the cost of having your stone re-cut. Specific to natural, untreated round brilliant diamonds of SI1 clarity or higher (with no other concerns noted as mentioned above), should damage occur to your diamond, Casting House will pay to have the diamond re-cut and recertified (if applicable). Also, Casting House will pay for the difference in value as determined by Rapaport pricing (for additional details, please inquire).
