Getting Started with Casting House
Getting a Quote or Checking Job Status
About Casting House
About Platinum, Palladium and Other Alloys
Fresh, used and scrap metal
Billing
Turnaround
Conversions
CAD/Service Bureau
Hand Carved waxes
Polishing, Setting & Engraving
Confidentiality
Phone List
Hours of Operation
Other Questions
Straight casting
Call Toll Free 877-927-CAST (Option "0")
Full Service Jewelry Manufacturing
Call Toll Free 877-927-CAST (Ext 222)
Polishing, setting & engraving
Call Toll Free 877-927-CAST (Ext 222)
CAD/Service Bureau projects
Call Toll Free 877-927-CAST (Ext 229)
Contract Casting projects
Call Toll Free 877-927-CAST (Ext 226)
Diamonds
Please email us directly at info@castinghouse.com with the details of what you need and we will respond with a quote within 24 business hours.
- How long has Casting House been in business?
Casting House began officially as two companies; Casting House, established in 1998 and GM Casting established back in 1987. Several years ago the two companies merged to create today's Casting House. Jason Borgstahl's father, founder of GM Casting and his Grandpa were both in the trade for years prior; so it's fair to say, jewelry has been in this family for three generations.
- What makes Casting House the Nation's Premier Caster of Platinum?
Casting gold is a skill; casting platinum is an art. Casting House consistently delivers dense, porosity-free platinum castings that polish to an exquisite mirror-like finish. Some casters may tell you a pit under the sprue or in the right-angle corners of your platinum casting is to be expected. Others may have you convinced that you cannot expect fast turnaround, a fair price and perfect platinum castings. YES YOU CAN! Casting House has become the Nation's Premier Caster of Platinum by consistently improving our casting standards, alloys and equipment. We stand fully behind our product and look forward to showing you how good it can be.
- What can you tell me about Platinum?
- Platinum is extraordinarily pliable; one gram of the metal can be drawn to produce a fine wire more than one mile long.
- Because it is so dense, Platinum does not wear away. While platinum scratches this is merely a displacement of the metal; none of its volume is lost.
- It takes the processing of approximately 10 tons of ore to produce 1 ounce of platinum, whereas it may take only 3 to 4 tons of ore to produce 1 ounce of gold.
- All the pure platinum in use today would fit into a room only 17 x 17 x 17 feet.
Platinum Through the Ages
Platinum Casting Services
- What's all the fuss about Palladium?
- Palladium is an exciting alternative to white gold because it is a light-weight, workable, permanently and naturally white alloy that stays white without continual rhodium plating. Palladium gained initial momentum abroad via jewelry designers and manufacturers and has recently made a splash here in the States. Palladium is now one of the hottest trends in fine jewelry.
Palladium Casting Services
- What other alloys do you cast?
Gold
- 10K Yellow
- 14K White Standard
- 14K Palladium White
- 18K Yellow Standard
- 18K Bright White (very hard)
- 14K Yellow Standard
- 14K Bright White X-1
- 14K Rose
- 18K White Standard
- 18K Yellow-Yellow
- 22K Yellow
Palladium
- 950Pd/Ru (ruthenium)
- 950Pd/Co (cobalt)
Platinum
- Platinum 950 Ruthenium
- Platinum 950 Iridium
- Platinum 900 Iridium
- Platinum 90/10 Copper
Other
- Sterling Silver (De-oxidized)
- Bronze
- Brass
- 925 Sterling Silver/Platinum
- Assorted Base Metals
More about our Alloys
- Will you cast with my fresh metal?
In order to maintain our rigorous casting schedule and provide you with the consistent and excellent castings you deserve, we are unable to cast with fresh metal provided by our customers. Thank you for understanding.
- Will you cast with my used/scrap metal?
In order to safeguard our equipment and insure a contaminant-free environment in which to provide you with the excellent castings you expect from us, we are unable to cast with used or scrap metal provided by our customers. Thank you for understanding.
- How do I request a copy of statement or duplicate invoice?
- Call Toll Free 877-927-CAST (Option "0" and ask for Billing)
- How do I update, revise or correct items on your account?
- Call Toll Free 877-927-CAST (Option "0" and ask for Billing)
- How do I establish a line of credit with Casting House?
- Download, complete and return a Casting House Credit Application (PDF download) Or call to request one Toll Free 877-927-CAST (Option "0" and ask for Billing)
- FAX completed application: Attn Credit Department - Fax 312-782-7153
Note: Your Credit Application may take 5-10 business days to clear; typically first orders are billed to a credit card. We will call to make arrangements for payment when your job arrives.
- What is the turnaround on a straight casting job?
Waxes received before 2:30pm (central time) Monday -Thursday are cast and ready to ship the next day. Waxes received before 2:30pm (central time) on Friday are cast and ready to ship on Monday. In order to provide you rapid turnaround on your job, we suggest you ship your wax so it arrives via FedEx or UPS mid-morning.
- What is the turnaround on custom jobs?
Turnaround on custom manufacturing orders varies from job to job. If you have a wax and request a slight modification (like sizing) to that wax, then have us cast, polish and set your piece; it could be on its way back to you within 7-10 days. More complex pieces could take 2-3 weeks. In order to get an accurate estimate on the turnaround for your specific job call Toll Free 877-927-CAST (Ext 222)
- How do I convert between Pennyweights (DWT) and Grams (GR)?
Back to Cast the Latest Alloys
- What CAD file formats are accepted?
We accept 3DM and STL files. We can also work with SLC files, however, we need notification. Please email our CAD department if you have questions: CAD@castignhouse.com
- What CAD/Design software does Casting House support?
We support any CAD software which outputs STL or 3DM files. We can also work with SLC files, however, STL is the preferred format.
NOTE: Our aim is to provide you with solutions that work for you and your company. If you have a file format not covered here, please contact us; we are happy to work "outside the box" and create a solution to help get your job done. Just email us at CAD@castinghouse.com
- How do I send my STL file to Casting House?
There are two ways to send your file.
1. Combined file size up to 10MB - If you have reasonably sized files; up to 10MB total per email, please email your files to us at CAD@castinghouse.com.
2. Combined file size over 10MB – Please email or call us, 877-927-2278 Ext 229, to let us know you have a large file to send and we will provide you with instructions on how to upload your files.
Always remember to include - Your contact information; including Name, Company Name and a Phone Number and any additional information you wish to add about your job.
- What happens after I send my design files?
- We provide you a due date for the RP or milled wax via Email.
- When complete, we can ship your piece back to you for customer approval or casting via your company's in-house facility.
- Or for a significant discount we will cast, polish and set your piece at Casting House.
Need a quote? Please call 877-927-2278 Ext 229 or
Email the CAD Department CAD@castinghouse.com.
General note – Casting House cannot be held responsible for Rapid Prototypes and waxes damaged in the process of shipping and handling. Rapid Prototypes and waxes are extremely fragile and while inspect each piece before it goes out and make every attempt to safeguard your piece in transit, we cannot guarantee its condition on arrival to you. Should a piece ever arrive damaged, please give us a call immediately at 877-927-2278 Ext 229 or email the CAD Department. Shipping costs are added to your order.
CAD and Service Bureau Customer Service:
E-mail CAD@castinghouse.com with all requests or
call the customer service line: 877-927-2278 Ext 229
- When should I choose a hand-carved wax over a CAD wax?
Knowing the right tool for the job is our business and sometimes a hand-carved wax is the perfect solution. With access to our talented artisans you can count on extraordinary detail and subtle design integrity. Organic, fluid motion is still a challenge for many CAD programs; allow us to demonstrate our mastery of hand-carved wax. Give us a call Toll Free 877-927-CAST (Ext 222); we are happy to help you choose the best solution for your particular job.
- How do I get a quote or check on the status of my wax?
Call our Full Service Jewelry Manufacturing Department Toll Free 877-927-CAST (Ext 222)
- Do you do intricate hand engraving?
We do beautifully intricate hand engraving and can create elaborate detail or accentuate the detail built into the design. Our artisans are masters of the art and continue to dazzle us with their brilliant work.
- What types of special finishes do you offer?
We offer a variety of finishes, including: Satin, fine, medium and heavy sand-blast, stone, wire, Florentine and brush. If you need a finish not listed here, please call our Full Service Jewelry Manufacturing department Toll Free 877-927-CAST (Ext 222).
- How do I get a quote or check on the status of my polishing, setting or engraving job?
Call our Full Service Jewelry Manufacturing department Toll Free 877-927-CAST (Ext 222)
- Do you guarantee design confidentiality?
We appreciate the importance of your confidentiality, licensing requirements and design/trade secrets. We will not mold your design for our company's use or share it with another customer. While most of our designer-clients trust us implicitly and prefer to do business on a handshake, we understand the need for others to exercise a confidentiality or non-disclosure agreement. We are happy to work with you in whatever way provides you with the most confidence in us.
- How do I reach a particular person or department?
Chicago Office
Toll Free: 877-927-CAST (2278)
In Chicago: 312-782-7160
Billing
Call Toll Free 877-927-CAST (Option "0") ask for Matt or Rob
Straight casting
Call Toll Free 877-927-CAST (Option "0") ask for Matt or Rob
Full Service Jewelry Manufacturing
Call Toll Free 877-927-CAST (Ext 222) ask for Kim or Julie
Polishing, setting & engraving
Call Toll Free 877-927-CAST (Ext 222) ask for Kim or Julie
CAD/Service Bureau projects
Call Toll Free 877-927-CAST (Ext 229) ask for Beth
Contract Casting projects
Call Toll Free 877-927-CAST (Ext 226) ask for Bernie
Diamonds
- What are the hours of operation for your Chicago office?
Chicago
9am – 5pm (Central) M - F
- What are the hours of operation for your San Francisco office?
San Francisco
9am – 5pm (Pacific) M - F
- I have a question not answered here; how can I get it answered?
Please email us directly at info@castinghouse.com or call Toll Free 877-927-CAST.
(If you reside in the Pacific Time zone, please contact our west coast office at 415-513-5710.)
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